SG – Support Guard

SLA

Service Level Agreement (SLA)

A Service Level Agreement (SLA) is a formal contract between a us and our customer that outlines the level of service expected.

Spare parts as a Service

Solutions

Spare Parts As A Service

Get the parts you need to keep your IT infrastructure running smoothly. High-quality spares. Our spare parts are fully tested and guaranteed to perform at the highest level.

Affordable Support

About

Affordable Support

We believe comprehensive IT support shouldn't be a luxury. We offer transparent pricing and flexible packages to fit your budget, ensuring value for every dollar spent.

Data Center Third-Party Maintenance

Solutions

Data Center Third-Party Maintenance (TPM)

is hardware support service supplied by an organization which is not the Original Equipment Manufacturer (OEM). TPM offers post-warranty maintenance for equipment that OEMs no longer support, making it possible to extend the life of IT hardware.

Unified Vision

We're not brand-biased. We see your IT environment as a holistic ecosystem, not a collection of logos. Every component, regardless of origin, receives our expert attention.

Unwavering Quality

We don't compromise on service. Our engineers are highly skilled and passionate, delivering cutting-edge solutions with a human touch.

Affordable Support

We believe comprehensive IT support shouldn't be a luxury. We offer transparent pricing and flexible packages to fit your budget, ensuring value for every dollar spent.

Our Services

We have experience managing complex IT environments with diverse technologies.

Complete Refurbished Solution

We provide refurbished hardware solutions that are viable and cost-effective for your business.

Spare Parts As A Service

Get the parts you need to keep your IT infrastructure running smoothly.

Managed Services

TPM - Server Monitoring - Network Monitoring - IT Asset Management - Backup and Disaster Recovery - Patch Management - On-Site Support - Help Desk Support - IT Consulting

Service Level Agreement (SLA)

A Service Level Agreement (SLA) is a formal contract between a us and our customer that outlines the level of service expected.

Technologies

We harness the power of cutting-edge technologies to deliver robust and secure solutions.

Data Center IMAC

We specialize in seamlessly managing the entire lifecycle of your IT equipment.

Data center IMAC
INSTALL, MOVE, ADD, OR CHANGE

From initial setup and installation to relocation, expanding your infrastructure, or upgrading components, our expert team, in collaboration with SG, ensures your IT environment operates at peak performance.

READY TO EXPERIENCE THE SUPPORT GUARD DIFFERENCE?

Contact us today for a free consultation and see how we can help you achieve a worry-free, fully supported IT environment.

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Our Clients

Pro Guard package

Moustafa El Moez, IT Manager, Hayat Our IT infrastructure is crucial to our business, and Support Guard's Pro Guard package gives us the comprehensive support we need. The application monitoring ensures our critical software runs smoothly, and the extended help desk hours are invaluable

Stay organized

Karim Kadry, IT Manager, EDC Before Support Guard, managing our IT assets was a nightmare. Their Level 2 package provides us with detailed reports and helps us stay organized. The peace of mind it brings is worth every penny

Infrastructure runs smoothly

Wael Ismail, CEO, DEMO Egypt We migrated to the cloud with Support Guard's expert guidance. Their Level 3 package includes ongoing management and support, ensuring our cloud infrastructure runs smoothly and efficiently

Reduced downtime significantly

Amr Hilaly, IT Manager, Pasta Regina We were struggling with constant network outages. Support Guard's Level 1 package has stabilized our network and reduced downtime significantly. It's a lifesaver for our daily operations

On-site support

Maged Sabry, IT Director, Kayan Automotive Security is our top priority, and Support Guard's Premier Guard package gives us the advanced protection we need. Their security monitoring and on-site support give us the confidence to focus on growing our business.

A small business owner

Anas Emara, IT Manager, ASEC As a small business owner, I can't afford a full IT team. Support Guard's Essential Guard package gives me peace of mind knowing my servers are monitored and basic issues are taken care of. The price is great, and the help desk support is always helpful.

WHY US

Here's why you should choose Support Guard

Multi-Vendor Expertise

No matter the brand, we’re experts in handling various devices, systems, and software. Think Dell, HP, Lenovo, Cisco, Microsoft, you name it. We speak their languages fluently

Fast Response

If an issue arises, our experienced technicians are ready to step in, diagnose the problem, and get you back up and running quickly.

Preventive Maintenance

We don’t wait for problems to occur. We perform regular maintenance and updates to prevent downtime and ensure everything runs optimally.

Unified Monitoring

We use advanced tools to proactively monitor all aspects of your IT environment, including servers, networks, applications, and security. No blind spots, just complete visibility.

Simplified Management

One point of contact, one bill, one team to manage it all. Streamline your IT operations and free up your resources.

We are your data centre partner for all major brands.

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